Avoiding injuries to patients from the care that is intended to help them
Providing the appropriate level of services based on scientific knowledge
Providing care that is respectful of and responsive to individual patients and to their individual needs
Reducing wait times of providers and at times, even harmful delays in treatment for patients
Avoiding waste, including waste of equipment, supplies, ideas, and energy
Providing care that does not vary in quality because of a patient/family personal characteristics, disease type, resources or geographic location
Putting the Six Dimensions of Care into Practice
Measuring Effectiveness and Patient Centered Care
Our annual patient satisfaction initiative looks at our ability to provide the appropriate level of care based on scientific knowledge, while meeting the individual needs of each and every patient, thus focusing on two of the six dimensions of care: Effectiveness and Patient Centered Care.
Each year, GPS selects three of our member practices to assess the level of satisfaction from the patient/families that are referred to the GPS practices. in obtaining feedback from patients and families we are able to identify areas of concern and make recommendations for improvement back to the practices.
Measuring Timely, Efficient, Equitable
In addition to assessing patient satisfaction, GPS assesses the level of satisfaction from our referring physicians on an annual basis. We want to ensure a collaborative relationship with the primary care physician in support of the primary medical home. We also want to ensure timely access to the pediatric specialists within GPS in order to reduce wait times between referral and visit, thus reducing any unnecessary delays in treatment. The feedback obtained helps the GPS practices better manage the referral process for all patients and helps facilitate open dialogue between all physicians caring for your child.
Measuring Effective and Patient Centered Care
Each year, Georgia Pediatric Subspecialist work with Kids Health First Pediatric Alliance (KHF) to standardize approach to care for high volume conditions through the development of primary care clinical guidelines. This collaborative approach to care focuses on ensuring that the needs of the patients are met, while facilitating optimal use of available resources and supplies. Several of those guidelines developed by Pediatric Ear, Nose & Throat of Atlanta, and GI Care for Kids in collaboration with KHF this year include the following:
- Otitis Media
- Chronic Abdominal Pain
Measuring Efficient, Equitable and Patient-Centered Care
Children with osteogenesis imperfect often require infusions, which can be completed in an inpatient or outpatient setting. Because the cost of an inpatient admission for an OI infusion far exceeds that of an OI infusion in an outpatient setting, Children’s Orthopaedics of Atlanta (COA) has been working with community pediatric endocrine physicians to develop an outpatient OI infusion program in Atlanta. Historically those procedures have been completed during an inpatient admission, By assessing the current needs of the OI population in Atlanta, and developing an outpatient OI infusion program, hospitalization, with an increased cost to everyone, will not be necessary, thus focusing again on creating efficiency in the care of these children. The development of this program is currently underway and will be in place and operational in 2016.